Online Training

Quality Management

Title: Quality and Excellence        Delivery mode: Online

This module forms part of: MBA (Service Excellence) (University of Wales)

Description: This module will provide you with an understanding of the need for service excellence. You will identify appropriate methods to develop service excellence & create strategies to maximise customer retention. After completing this module you will be able to:
• Demonstrate an understanding of the strategic importance of service excellence.
• Differentiate between the roles of management and employees in seeking service excellence.
• Identify and respond to training needs to ensure quality.
• Critically assess methods for achieving quality control.
• Develop strategies to maximise customer loyalty through customer care. 

For more information or to purchase any of the Online Training Modules above please email grow@rdihongkong.com or call de-Lay on +852 - 2992 0133