Online Training

Service Excellence

Title: Contemporary Issues in Service Excellence    Delivery mode: Online

This module forms part of: BTEC Professional Diploma in Service Excellence

Description: This module will provide you with an understanding of the contemporary issues associated with the development of service excellence in today’s fast paced, competitive and global economy. It examines the use of
technology to deliver e-service and the need to create long-term sustainable business relationships. The importance of training and the ability to adapt to the needs of a culturally diverse and global market place are also discussed.

For more information or to purchase any of the Online Training Modules above please email grow@rdihongkong.com or call de-Lay on +852 - 2992 0133