Online Training

Sales & Marketing

Title: Communications in sales    Delivery mode: Download PDF

This module forms part of: Advanced Certificate in Sales & Marketing

Description: This unit gives an overview of the types of business and personal communication in the sales context. Different forms of written and electronic communication will be examined. Students will also learn how to plan effective communication with stakeholder and customer groups. The unit will help students develop their personal communication skills, and stress the importance of questioning and listening techniques. Students will develop a good understanding of the use of body language in sales, and how it can be used to interpret and influence customer response.

For more information or to purchase any of the Online Training Modules above please email grow@rdihongkong.com or call de-Lay on +852 - 2992 0133